Thanks for purchasing our products at Dubai Marina Chocolates
At Dubai Marina Chocolates, our goal is to provide our customers with high quality product with an impeccable experience.
All of our confections are perishable, therefore, all purchases will be final and non-refundable. dubaimarinachocolates.com is not liable for incorrect order information provided by the customer.
Lost or stolen packages that have been confirmed delivered to the recipient’s address by our third party delivery partner, Bombax Courier LLP, cannot be refunded nor exchanged.
Order cancellations or modifications such as change of delivery address or order quantity requires a notification lead time of 24 hours before the chosen delivery date.
Return policy is 24 hours only from the date and time of delivery. Return of items are applicable if you have received a different or damaged item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and must be intact. All items must be returned in their original condition, with price tags intact, original accessories, free gifts id any and in the original manufacturer’s box/packaging as delivered to you. We may reject the return pickup if the items are not according to the policy.
once the inspection of return items is Dubai Marina chocolates will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Exchange policy applies on defective/ damaged items If you need to exchange it for the same item, and we will arrange for a pickup of the item from your address (pick up address would be same as your delivery address), in some cases the pickup service is not available and in this case buyer needs to self ship the product to our office address, we will refund the shipping charges, the refundable amount will be on actual basis but must not exceed Rs.100.
In case return pick up option is not available in your area you may choose to return the item as Self-Return. You can return the package using any courier/ postal service of your choice.
NOTE: Items listed under “Expiring Soon” category are not returnable in any case.